- Shipping cost vary depending on the size of the package, which region it’s shipped to (zone), and the delivery time.
- Package Sizes: Large or Small; Zones: Santiago, Central Zone and other Regions of Chile (Extremes Zones).
- Select your Region in order to know the zone in wich you live in.
- Free shipping for orders over ¢80.000 (CLP= Chilean Pesos) in Santiago only.
- If your order was placed before 16.00 hrs., it will be sent the same day.
- If your order was placed after 16.00 hrs., it will be sent the following day.
- If your order was placed on Friday after 16.00 hrs., it will be sent on Monday.
- Exceptions for Santiago: If you place an order on Friday after 16.00 hrs., and you want to receive it the next day (Saturday), you can choose the “Express Shipping” option and a surcharge will be added to the price.
Orders placed on Saturday or Sunday will be shipped on Monday.
The time it takes for an order to arrive depends on many factors, but mainly on the day of the week and hour that you placed your order. Also, this changes because of holidays, or if you choose the “Express Shipping” option.
- Orders placed Mondays to Thursdays before 16.00 hrs., will be received on the next business day.
- Orders placed Mondays to Wednesdays after 16.00 hrs., will be received the subsequent business day.
- Orders placed Thursday after 16.00 hrs., will be received on Monday of the next week.
- Orders placed on Friday before 16.00 hrs., will be received on Monday. Those placed after 16.00 hrs., on Tuesday. If you choose on Friday the “Express Shipping” option, you will receive it on Saturday or Monday depending on the time you made the purchase (valid only for Santiago).
*These arrival times are approximate, delays do not depend on us, we are not responsible.
*Business days: These refer to days between Monday and Friday, except holidays.
*Express deliveries are only valid for Santiago and from Monday to Friday.
*For special orders, special packaging or change of an address, please contact us at our email email@example.com or by telephone: +56 9 51995398.
*At this time we do not have international shipping, but we plan on this soon
*Deliveries are made by Chilexpress. After we confirm an order, we will send you a confirmation email, with a tracking number. For more information, go to “Tracking / Order Status”.
Once you have placed an order, we will send you a confirmation email with a summary of your purchase and a tracking number. save this email until you receive your order.
A tracking number will be sent in the confirmation email which can be used on the “Chilexpress” webpage. Just click on www.chilexpress.cl to track your order.
Also, in “My Account” section you can find the status of your order to see whether it has been processed or shipped.
We have 3 forms of payment:
- Debit Cards
- Credit Cards (Visa, Mastercard, American Express)
Orders can be changed within the first 60 minutes. This also applies to “Express Shipping” orders. After this time orders may have already been sent. We are unable to do anything until you return the order. However, for quicker service, to change an order (size or color of a product) before shipping, contact us at: +56 9 51995398
Orders can be cancelled if they have not yet been shipped. Cancelled orders will be refunded. We do not have a delivery due date, this depends on the hour the order was placed. To find out the status of your order you may contact us inmediatly at +56 9 51995398.
- All of our products are exchangeable or you may ask for a refund if you were not satisfied for some reason, or it was not as you expected. Also, we will exchange or refund any ítems if we made a mistake on the size or color, the product arrived broken or missing or did not fit you correctly. Always make sure that the product is intact, without use and in perfect confition in its original package. If we notice that the product was used or is not in perfect condition, we will send it back to you without warning.
- You have a 30 day in order period to return an item (from its shipping date)
- You are responsable to pay the shipping cost with the exception that we made a mistake with the order (product, size or color).
- EXCHANGES: After we confirm that the products are in a good condition, you will receive an email with a code equivalent to a store credit, to be used as money in our store (like a gift card).
- REFUNDS: When we receive your returned package, you will receive an email informing you that we are processing your refund. Refunds may take up to 10 days depending on when your package arrives. Please ckeck your bank account during this time to see if the deposit has arrived.
- Shipping cost is not refundable.
- Sale items are not eligible for refund, nor lingerie and bathing suits. They are eligible for store credit only.
- NOTE: the shoe boxes cannot be used as the shipping box. They need to be sent inside another box in order to protect the shoe box.
- If you have any doubt about exchanges and returns, please contact us at: firstname.lastname@example.org
- Simply fill in the “Return & Exchange” form on your packing list slip found inside the box, with your product(s). Make sure you choose the right option between “Exchange” or “Refund”.
- Place the “Return & Exchange” form next to the product you want to return in a clearly addressed shipping box (without other addresses). If you want to use the same shipping box, cross out any other adress to avoid any confusion.
- Inside in the box is a label marked “Artículos Devueltos” (“Returned Items”) with our address. Glue or tape this label outside the box.
- Remember to remove olds labels and addresses on the shipping box.
- Send the package by Chilexpress or Correos de Chile. Click on the links to find your closest office.
In the same way. Read the above answer to: “How do I return something?”
Did you lose the label to return an item?
Our address is: Holanda 05, Depto. 401. Providencia. Santiago. CP: 7510006
Otherwise, you can download it in this link: FORMULARIO DE DEVOLUCIÓN Y CAMBIO
Just print the label, then glue or tape on the return box.
Sure! Our store is also focused on being a gift shop and as such, you have the option to make a purchase and have it sent where ever and to whoever you want, with many gift wrapping paper options along with a “From/To” tag which we will fill in for you.
There is an additional surcharge of $1000 pesos for the simple paper (kraft) and $2000 pesos for the designed paper. For this service you need to click on “Gift wrapping paper” when you are in the “Checkout”, then select your paper.
You should receive an email at the time your order was made, and a second email when the order is shipped. If you have not received a confirmation email, first check your “Spam” mail. You can also check your order by clicking on “My Account” in the top right hand corner of our website, by going to “My Orders”.
Once you have placed an order on our website, during the first 60 minutes, you can change or cancel the order if you send an email to: email@example.com or call this number: +56 9 51995398 the same day you placed the order, asking for changes (size, color), or to request a refund.
It’s very important you do this as soon as possible, because we try to send out our orders as soon as they’re confirmed, and they can be canceled or changed only before they’re sent.
The above answer applies to this question. Contact us as soon as possible. If your order has not been sent, we still have time change the address. But if the order has already been sent, it’s too late. Don’t forget also to modify your address in “My Account” to avoid further mistakes.
No, you may have an account on our website. With your information we will be able to give you better service, and for you to have also online information about your order.
They are other benefits, like having a “Wishlist” (favorites) with the ability to move them to your shopping cart whenever you desire to. However, to make it easier, you can easily log on by Facebook.
We will use your Facebook information for your new user account.
Yes. You are responsible for the shipping cost of the returned or exchanged items, with the exception only if we sent you the wrong product, size or color, ori f the product arrived broken. In this case we will pay the shipping cost to our office and also we will pay for the new shipping cost. If you are simply unsatisfied with a product and you wish to exchange it, you are responsible to pay for the shipping to our office and also for the new shipping cost. Your card will be charged again for the same amount. For more information go to “Returns & Exchanges”
The postal code is a reference number. You can find this by entering your address in postal code the section on the Correos de Chile website http://www.correos.cl/sitepages/codigo_postal/codigo_postal.aspx